FAQs

1. What makes Dawn SportShades unique?

Dawn SportShades is a top-selling product that offers a unique combination of style and functionality. These high-quality sport shades are designed to provide customers with the perfect accessory for their active lifestyle. With their sleek design and durable construction, they are sure to enhance your performance and protect your eyes.

2. How long do I have to return an item?

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Please make sure the item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.

3. How do I start a return?

To start a return, simply contact us at shopdawnofshades@gmail.com and provide us with your order details. We will guide you through the return process and provide you with instructions on how and where to send your package.

4. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.

5. Can I return personalized or custom products?

Unfortunately, we do not accept returns for personalized or custom products. These items are specially made for you and cannot be resold. If you have any concerns about your specific item, please get in touch with us and we will be happy to assist you.

6. What items are not eligible for return?

Certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-returnable. If you have any questions about the eligibility of your item, please contact us for clarification.

7. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund approval. If approved, the refund will be automatically processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

8. Who is responsible for return shipping costs?

You will be responsible for paying the shipping costs for returning your item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

9. What if I want to exchange an item?

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the desired item promptly.

10. What if I am located in the European Union?

If you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply as mentioned earlier, including the item being in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.

If you have any other questions or concerns, please feel free to contact us at shopdawnofshades@gmail.com We are here to assist you!